STAY IN YOUR VEHICLE
Check in begins at 8:15 AM
Arriving early does not mean you check in early
Staff members will direct the flow of traffic where they will check you in and unload your pet. Please do not arrive prior to 8:15.
Be respectful of others - not being prepared results in delays for everyone. Have your list of services written and ready for the staff so you don't forget what you want to order for your pet. Our staff works very diligently to check in as quickly as possible.
We do not check in prior to 8:15 AM.
In order for us to have your pets ready in the afternoon, we must start on time. If you are late, your pet may be declined. We cannot accept any animals once the door is closed.
Staff members begin behavioral assessments during the check-in process. Our staff is well trained in recognizing signs of true aggression. Your pet may be well behaved at home; however, in a new environment, it can be stressful and your pet may react differently. If at any time staff members determine that it is not safe for them to handle your pet, they will decline the animal. Our staff's decision is for their safety and the decision is final.
Our discharge time is determined that morning. It is based on that particular day's schedule and staff evaluation on arrival. Recovery time is important for the animals! Average pick up time is 4:00, but is not a guarantee. You will be given the exact time to pick up your pet when you check in.
CATS MUST BE IN A CLEAN SECURE CARRIER
Dirty carriers can lead to postop wound infections.
No Cardboard Boxes
SAFE is not responsible for carriers that fall apart, open up, or your pet escapes during the transfer process as a result.
Your carrier should be labeled with the following information
Your Pet's Name
No food after midnight Can have water
For kittens less than 6 months old, please feed 1 teaspoon of food on the morning of surgery to help them maintain blood sugar levels.
DOGS MUST BE ON A LEASH
We have a cage reserved based on the weight you provided when you scheduled your appointment
No food after midnight Can have water
Discharge instructions are emailed to you. Please Read it & Save it prior to picking your pet up so we can answer any questions you may have.
You will be emailed an invoice prior to discharge, It has all of your pet's documents included. Paying the invoice BEFORE you pick up your pet will save you time. Remember to SAVE THE EMAIL as it has all of your documents from the appointment.
The discharge time varies each day and is based on that day's schedule. At check-in, you will be instructed of the time to pick your pet up.
Please note there is a $35 late fee charged for every 15 minutes that you are late picking your pet up. This fee is not optional as our costs have increased by having to wait on you. Make sure you inform anyone else picking up your pet as they will be expected to pay if they are late.
You will be invoiced via email prior to discharge
PLEASE PAY YOUR INVOICE PRIOR TO PICKING UP
This will expedite your check out process
Cash/Debit/Credit only NO CHECKS
We do not accept Care Credit
We will be happy to answer any questions you may have.
For dogs: Check the incision site so you will know how it looks at discharge and can recognize any changes. If your pet has been noted to lick the site, you will be advised to purchase an E-collar or cone of shame to prevent incisional complications. Our staff will answer any questions you have and provide additional pain medication if you purchased extras at check in.
For Cats: Cats are discharged in their carriers for safety reasons. Please make sure you check the incision site once at home.
Do not put anything on the incision site. There are no outward sutures. They are all internal. We apply skin adhesive as a barrier for contamination. DO NOT APPLY ADDITIONAL ADHESIVE IF YOU DETECT A PROBLEM.
SAFE EMERGENCY POLICY
Our veterinarian is available for emergencies Monday-Thursday 8:30 AM - 3:00 PM by calling the number on your discharge paperwork emailed to you before and after your visit.
THIS NUMBER IS FOR EMERGENCIES ONLY!
After hours emergency locations and numbers are also listed on the discharge instructions emailed to you
SAFE is not responsible for emergency fees!
Do not email, text, or send messages to Facebook for emergencies.
We are thrilled that you have chosen S.A.F.E. for your pet's spay/neuter and wellness care. Your decision is the best gift you can give your pet for a healthy lifespan. And, you have prevented many unwanted litters of puppies and kittens from entering our shelters.
THANK YOU FOR YOUR SUPPORT